Refund policy

 

Return and Refund policy

At Vainela, we want you to be completely satisfied with your purchase. If you encounter any issues with our products, please review our return and refund policy below:

Return Policy

Eligible Returns: We accept returns for unopened products in their original packaging within [within 7 days] of receipt. If you notice any issues with the product itself, please contact us promptly.
Non-Eligible Returns: Opened or damaged products cannot be returned unless there is a manufacturing defect or an issue with the product itself.

Refund Policy

If your return is approved, we will process a refund to your original payment method. Please note that the time it takes for the refund to appear may vary depending on your payment provider.
Shipping costs are non-refundable, and you will be responsible for return shipping charges unless the product is defective or an error occurred with your order.